Question 1

What is Surprise Cashback?

Accepted Answer

Surprise Cashback is Mystino's unique cashback system where a portion of your wagers accumulates as cashback. This cashback is awarded at random times during gameplay.Surprise Cashback is automatically activated after making your first deposit.

Question 2

How can I check how much Surprise Cashback I have accumulated?

Accepted Answer

The amount of accumulated Surprise Cashback is displayed at the top of the page. You can also check it from "My Benefits" > "Surprise Cashback" on your My Page.

Question 3

When will I receive Surprise Cashback?

Accepted Answer

Surprise Cashback is awarded randomly during gameplay. You cannot choose when to receive it.

Question 4

What happens when I receive Surprise Cashback?

Accepted Answer

Desktop: When playing a game, a notification screen will appear over the game screen announcing the Surprise Cashback win.Smartphone: The win will occur during gameplay, but the notification will be displayed when you leave the game screen and return to the Mystino site.Click "Add to Your Account...

Question 5

My Surprise Cashback has disappeared.

Accepted Answer

If you do not play any games for 30 days, all accumulated Surprise Cashback will be forfeited. Please refer to the Surprise Cashback Guide for more details.

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