Question 1

What limits can I set?

Accepted Answer

We provide tools to help you manage your gaming experience and set limits that suit your needs. Stay in control and prevent unhealthy gambling habits before they develop. You can set deposit limits and self-exclusion for specific periods in the "Responsible Gaming" section of your account menu. Y...

Question 2

What is a deposit limit?

Accepted Answer

A deposit limit allows you to restrict the amount of money you can deposit over a day, week, or month. Once you reach your set limit, you will not be able to deposit additional funds until the next period starts. While you can remove the deposit limit, please note that it may take some time for t...

Question 3

Can I temporarily suspend my account?

Accepted Answer

Yes, if you need a short break, you can use our Self-Exclusion tool to temporarily restrict access to your account. Once the selected time period ends, your account will automatically reopen.

Question 4

I want to close my Mystino account.

Accepted Answer

If you wish to close your account, please contact Customer Support with your reason for wanting to close it.

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Responsible Gaming