Question 1

An error occurred during gameplay. The game froze, and I cannot load the game results.

Accepted Answer

If an error occurs during gameplay or the game freezes, please try the following troubleshooting steps:    These troubleshooting steps might help resume the game and load the remaining part of the game.

Question 2

An error occurred during gameplay, and troubleshooting did not resolve the issue.

Accepted Answer

If an error occurs during gameplay and the game is interrupted, please contact customer support with the following information:

Question 3

The actual gameplay results don't match the RTP values.

Accepted Answer

RTP (Return to Player) values are theoretical figures that represent the percentage of total bets that are returned to players as winnings over the long term. These values are calculated based on billions of game rounds played by players worldwide.Therefore, short-term game results may not necess...

Question 4

Can I change my nickname in live casino games?

Accepted Answer

You can change your nickname only in Evolution live casino games. If you wish to change it, please contact customer support.

Question 5

Are there games with a minimum bet amount of ¥15 / $0.1 or less?

Accepted Answer

You can enjoy video slots like "Dragon Reborn," which starts at ¥10 / $0.1 per stake, and "Cops and Robbers," starting at ¥1.6 / $0.01 per stake. Please note that bet amounts are subject to change, so for the most current information, check within the game or contact our customer support.

Question 6

Where can I check my game play history?

Accepted Answer

You can check your play history "Last played" section on the homepage.

For more detailed game history, please refer to each game's game history page or contact customer support.

Question 7

Can you recommend some games?

Accepted Answer

Check out the "Recommended" section on the homepage for games popular among Japanese players. Give them a try!

Question 8

How many game providers are available at Mystino?

Accepted Answer

Mystino offers games from approximately 60 different providers.

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