Question 1

An error occurred during game play and could not be recovered after performing troubleshooting.

Accepted Answer

The official name of the game in which the error occurred. The time the error occurred The amount bet in the game round Details of the error Details of the game played at the time of the error A screenshot or screen recording of the error screen, if available.

Please provide the above inf...

Question 2

An error occurred while playing. Will the winnings I earned before the error be reflected?

Accepted Answer

Please try the following troubleshooting steps to restore your winnings or restart the game. Update your Internet browser. Delete your cache and cookies. Use incognito mode. Use a browser other than the one that caused the problem (Chrome, Firefox, etc.) Use another device such as a cell pho...

Question 3

The actual play results do not look like the RTP numbers.

Accepted Answer

The RTP value is a theoretical value that represents a statistical ratio of payout to wager based on a long-term aggregation of win/loss histories (billions of rounds or more) accumulated within each game by players around the world.

Therefore, the winning percentage of short-term game results...

Question 4

Can I change my Live Casino nickname?

Accepted Answer

Yes, changes can be made through customer support. (Evolution only)

Question 5

Are there any games that can be played with a minimum bet of $15/$0.1 or less?

Accepted Answer

Video slots that can be wagered from ¥15/$0.1 per stalk include "Dragon Reborn," and "888 Dragon" and "Cops and Roberts" from $1.5/$0.01 per stalk.

Question 6

How can I see the game history?

Accepted Answer

You can view the games you have played by selecting "Menu" > "Recently Played Games". For a more detailed history, please contact our customer support.

Question 7

Do you have any recommendations for games?

Accepted Answer

Yes, we do. We have a lineup of games that are popular among Japanese players in the "Recommended" section of the top page.

Question 8

How many game providers are in Mystino?

Accepted Answer

Mystino offers games from approximately 60 providers.

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