Question 1

What are Free Spins?

Accepted Answer

Free Spins allow you to play specific slot games without using your deposited money. Mystino offers the following types of Free Spins:

Question 2

What is the difference between Registration Free Spins and Daily Offer Spins?

Accepted Answer

Registration Free Spins are awarded to some new customers who complete their account registration. They can be received for three consecutive days starting from the registration completion date and will be displayed in the "My Bonuses" section. Daily Offer Spins, on the other hand, are available ...

Question 3

Do Registration Free Spins have an expiration date?

Accepted Answer

Yes, the expiration date for Registration Free Spins is from 00:00 to 23:59 Japan time each day.For example, if you complete your new account registration at 10:00 on January 1st, the expiration dates for the Registration Free Spins will be as follows:Day 1: January 1st, 10:00 - 23:59
Day 2: Janu...

Question 4

How can I check my Registration Free Spins?

Accepted Answer

You can check them from "My Benefits" > "My Bonuses."Please note that Registration Free Spins are only available to some customers, not all.

Question 5

How can I use Registration Free Spins?

Accepted Answer

If you have available Registration Free Spins, they will be displayed in the "My Benefits" > "My Bonuses" section. Click the "Activate and Play" button to open the target game and play using the Registration Free Spins.

Question 6

Can I withdraw winnings from Registration Free Spins?

Accepted Answer

Yes, you can. However, winnings from cash bonuses or Registration Free Spins have a maximum limit of ¥15,000 / $100 that can be added to your real money balance upon your first deposit. Additionally, you must make at least one deposit within 72 hours after completing your registration.

Question 7

Can I use Registration Free Spins after three days from registration?

Accepted Answer

Registration Free Spins are only available for three days after completing your registration. After three days, they will no longer be available.

Question 8

Do Daily Offer Spins have an expiration date?

Accepted Answer

Yes, the expiration details are as follows:Claim Period:  The expiration date for the Daily Offer Spins is displayed on the "Daily Deposit Bonus" page in your account's "My Benefits". You need to make a single deposit that meets the specified minimum amount within this period to claim the spins.U...

Question 9

I can't claim Daily Offer Spins.

Accepted Answer

To claim Daily Offer Spins, you need to wager an amount equal to the required minimum deposit for the spins. If you withdraw funds without meeting this requirement, you won't be able to receive Daily Offer Spins for five days from the next day, regardless of whether you used the spins.

Question 10

I claimed Deposit Bonus Spins, but nothing appears when I open the game.

Accepted Answer

If your claimed Deposit Bonus Spins are not reflected in the game, try the following methods:    If the issue persists after trying these methods, please contact customer support.

Question 11

What are Free Spins with wagering requirements?

Accepted Answer

These are Free Spins that allow you to play slot games for free but come with wagering requirements for withdrawing winnings. For example, if you win ¥1,000 from Free Spins with a 10x wagering requirement, you need to wager ¥10,000 (¥1,000 x 10) to withdraw your winnings. If you make a deposit or...

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Frequently Asked Questions

Free Spins (Registration Free Spins & Daily Offer Spins)