Question 1

What is a Free Spin?

Accepted Answer

We are glad you asked. A Free Spin allows you to spin the reels of a specified slot game(s) without risking any of your own money. There are three types of free spins here at Mystino: Registration free spins: These spins are given for free when you register for the first time on some occasions. D...

Question 2

What is the difference between “Registration free spin” and “Daily offer spin”?

Accepted Answer

We are pleased to be able to clarify this for you.

Registration Free Spins are free spins that customers who have completed the registration at Mystino will receive for 3 consecutive days on some occasions.

Daily Offer Spins are spins you claim by making a deposit of at least the minimum amou...

Question 3

How long is the Registration Free Spins valid?

Accepted Answer

At 24:00:00 (midnight - Japan Standard Time) each day, that day's free spin for signing up will expire, regardless of what time the new registration was done.  For example, you would have insufficient time to use your free spin if you sign up at 11:59 pm (Japan Standard Time), so receiving your f...

Question 4

Where can I find out what Registration Free Spins are?

Accepted Answer

Check these details from the  "My benefits" page . Please note that the registration free spins are only available to a certain number of customers.

Question 5

How can I use registration free spins?

Accepted Answer

If you have any available free spins for signing up, you will find them under "My benefits". When you press "activate & play" button, the game screen will open and you will be able to play the game using your free spins for signing up.

Question 6

Is it possible to withdraw money from Registration Free Spins?

Accepted Answer

It is possible. However, please note that winnings from Bonus Cash and Registration Free Spins will be capped to $100 when a first deposit is made. You will need to have made a deposit at least once within 72 hours after registration before making the withdrawal.

Question 7

I didn't use my Registration Free Spins after I signed up and now it's been more than 3 days. Is it possible to use them now?

Accepted Answer

Unfortunately, it is impossible. The Registration Free Spins are spins that can only be claimed for the first 3 days from the registration date.

Question 8

How long are the deposit free spins valid for?

Accepted Answer

Your deposit Free Spins are available for 24 hours. You will receive our Free Spin award the moment the clock strikes 00:00:00 and you will have until 23:59:59 (JST) the same day to make the required deposit. You then have 24 hours from this point to enjoy your Free Spins. A quick Mystino Reminde...

Question 9

It seems I am not eligible for the deposit free spins. Why?

Accepted Answer

You are required to wager the deposit as mentioned in the offer that day just once. If you make a withdrawal before the deposit is wagered once, you will not receive spins over the next 5 days, regardless of whether you have played your deposit free spins or not.

Question 10

I deposited and claimed daily deposit spins, but I see nothing when I open up the game.

Accepted Answer

We apologize for the inconvenience, please try the following first Delete your Internet browser history, cache, and cookies (If you have one) Switch to a different device from the one that caused the problem Switch to a browser other than the one that caused the problem (Chrome, Safari, Firefox, ...

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