Question 1

What is a Deposit Bonus?

Accepted Answer

A Deposit Bonus is a bonus you receive when you make a single deposit of a specified minimum amount. In addition to your deposit, you receive bonus money based on a percentage of your deposit.For example, with a 50% Deposit Bonus, if you deposit ¥10,000, you will receive ¥5,000 in bonus money (¥1...

Question 2

Can I use my deposit amount even if I receive a Deposit Bonus?

Accepted Answer

Yes, the deposit amount can be used as normal real money even if you receive a Deposit Bonus. Only the bonus money is subject to the bonus terms and conditions. When both real money and bonus money are in your account, real money will be used first, followed by the bonus money.

Question 3

Can I withdraw a bonus I am currently using?

Accepted Answer

You can withdraw winnings from a bonus once you meet the wagering requirements. To meet the wagering requirements, you need to play the bonus amount a specified number of times. You can check the progress of your wagering requirements on the "My Bonuses" page under "My Benefits."

Question 4

What are wagering requirements?

Accepted Answer

Wagering requirements refer to the need to play the bonus amount a certain number of times before you can withdraw any winnings earned from using the bonus. The specific wagering multiplier is stated on the "My Bonuses" page.

Question 5

What are the benefits of a Deposit Bonus?

Accepted Answer

A Deposit Bonus allows you to receive more than your deposit amount, giving you more opportunities to play games and place bets. This increases your chances of winning, and you can withdraw your winnings from your Mystino account.

Question 6

Can I cancel my active bonus?

Accepted Answer

Yes, you can cancel an active bonus from the "My Bonuses" or "Withdraw" page. Please note that if you cancel a bonus, the bonus money and any winnings derived from it will be forfeited.

Question 7

How can I check the status of my bonuses?

Accepted Answer

You can check the status of your bonuses by viewing the progress bar on the "My Bonuses" page under "My Benefits."

Question 8

Can I use multiple bonuses at the same time?

Accepted Answer

No, you cannot use multiple bonuses simultaneously. You need to either meet the wagering requirements of the active bonus or cancel it before you can use another bonus.

Question 9

Are there any restrictions on bonus usage?

Accepted Answer

The following actions are considered misuse of bonuses and may result in forfeiture of winnings or account closure:

Question 10

Can I withdraw before meeting the wagering requirements of a bonus?

Accepted Answer

You cannot withdraw while a bonus is active unless you meet its wagering requirements or cancel the bonus. Canceling the bonus will result in forfeiture of the bonus money and any associated winnings.

Question 11

Which games can I use bonuses on?

Accepted Answer

Bonuses can be used on various games, including slots, table games, and live casino games, except for certain restricted games. Note that the contribution rate to the wagering requirements differs by game.  The maximum bet amounts allowed with bonuses are: Some games have a feature purchase optio...

Question 12

Why did my Deposit Bonus disappear?

Accepted Answer

Your Deposit Bonus may have expired. All bonuses have an expiration date, which can be checked on the "My Benefits" page along with the progress bar for the active bonus. If you withdraw before meeting the wagering requirements, the bonus will be forfeited along with any associated winnings.

Question 13

How can I get a Deposit Bonus?

Accepted Answer

You can check for bonus offers on the "Daily Deposit Bonus" page under "My Benefits." Select the bonus offer you want and click the "Deposit" button to proceed to the deposit page. After making a deposit, the selected bonus will be available on the "My Benefits" page.

Question 14

How can I find available Deposit Bonus offers?

Accepted Answer

Mystino offers daily deposit bonuses and special offers. You can check for bonus offers on the "My Benefits" page. Select your preferred bonus offer and click the "Deposit" button to go to the deposit page. After depositing, the selected bonus can be claimed from the "My Benefits" page.

Question 15

What is the maximum amount I can bet with a Deposit Bonus?

Accepted Answer

The maximum amounts you can bet with a Deposit Bonus are as follows:

Question 16

Can I use the bonus purchase feature with a Deposit Bonus?

Accepted Answer

No, you cannot use the bonus purchase feature in slots with a Deposit Bonus.

Question 17

How can I check my current bonus balance?

Accepted Answer

You can check your bonus balance from the "Account" or "Withdraw" pages at the top of the site. You can also check your active bonuses from the "My Bonuses" page.

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