Question 1

What is a deposit bonus?

Accepted Answer

A deposit bonus is an offer that can be claimed by making a deposit into your Mystino account.  It is given away as a percentage of your deposit amount.  For example, if the offer is 50% deposit bonus and you make a deposit of $100, you will receive $50 bonus (50% x $100) bonus money on top of yo...

Question 2

Can I make a withdraw while having an active bonus?

Accepted Answer

You need to complete the wagering requirements or playthrough the bonus amount a specific number of times before withdrawing the winnings. You can check your bonus progression in your "My Benefits" page.

Question 3

What can I gain from a deposit bonus?

Accepted Answer

This type of bonus allows you to get extra money for the game, and also gives you the opportunity to experiment with bets. This means, your chance of success will increase and your wagering will then allow you to withdraw money from your Mystino account without any problems.

Question 4

Can I cancel my active bonus?

Accepted Answer

Yes, you can. Once you cancel your bonus, keep in mind that all your progress will be lost together with the amount of bonus money given.

Question 5

Where can I see my bonus progress?

Accepted Answer

You will find under the "My benefits" page your bonus progression together with the wagering requirements of your bonus.

Question 6

Is it possible to have more than one active bonus?

Accepted Answer

No it's not. You will first need to complete the bonus progression by meeting the wagering requirements or cancel active bonus in order to claim another bonus.

Question 7

Are there any prohibitions when using the bonus?

Accepted Answer

The following acts can be considered as bonus abuse, which may result in a confiscation of the winnings and account closure: Equal bets, zero bets, low margin bets Manipulating software, misusing loopholes, or other technical abuses, or other acts that correspond to intentional fraud. If there ar...

Question 8

Will my bonus be canceled if I withdraw before meeting the bonus requirements?

Accepted Answer

Yes it will. If you proceed with a withdrawal while still having an active bonus and with the progress bar not completed, your bonus money will be removed from your Mystino account.

Question 9

On which games can I use my deposit bonus?

Accepted Answer

You can play any games with deposit bonus. However, different games will contribute differently towards the wagering requirement: 100%: Slot games. 10%: Table Games, Live casino, Poker Games and Video Poker. Betting with bonus cash is not allowed on these games : All scratch cards, All progressiv...

Question 10

My deposit bonus is gone... Why?

Accepted Answer

Is it most likely that your active bonus has expired. Every bonus has a different expiration date and it can be found under your "Benefits" page together with the progression bar of your active bonus.

Question 11

How can I claim a deposit bonus?

Accepted Answer

You can see which bonus you have available to claim in the "My Benefits" page under your Daily Offer. You can claim it from there by pressing the deposit button and that will take you to the deposit page where you will see your selected offer. After making a deposit, you can receive the selected ...

Question 12

How do I know if I have a deposit bonus available?

Accepted Answer

Every day we have new offers available for you. You can always check your "My Benefits" page to see if you have deposit bonuses available or other fun benefits.

Question 13

What is the max bet for a deposit bonus?

Accepted Answer

The highest bet allowed when using bonus money is $6.25 per spin for slot games, and $25 for table games and live casino.

Question 14

Can I use bonus buy feature with bonus money?

Accepted Answer

Deposit bonus cannot be used to purchase feature-buy in slot games. We appreciate your understanding.

Question 15

Where can I see the amount of bonus money I currently have?

Accepted Answer

You can check the bonus money amount from  Menu at the top of the site  Withdrawal page

Support

Frequently Asked Questions

Deposit bonus