Question 1

How do I make a deposit?

Accepted Answer

After logging in, you can make a deposit from the "Deposit" option in the account menu at the top right of the site. Click on it to see a list of deposit methods. Select your preferred method and follow the instructions to complete your deposit.You can click on the information mark at the top rig...

Question 2

Why did my deposit fail?

Accepted Answer

The main reasons for a deposit failure can be as follows:Credit Card 
-Incorrect card number or expiration date information
-3D Secure (Verified by Visa/Mastercard SecureCode) is not registered

About 3D Secure
To ensure safe deposits, we use 3D Secure for credit card transactions. When depositin...

Question 3

Are there any deposit fees?

Accepted Answer

There are fees when depositing with a credit card. For other deposit methods, Mystino does not charge deposit fees. However, depending on the deposit method, the amount added to your account may be subject to currency conversion fees or other charges.

Question 4

My deposit hasn't been reflected in my account.

Accepted Answer

After completing the deposit process, it can take a few minutes to up to 30 minutes for the deposit to be reflected in your account. For bank transfers, it may take up to 24 hours or until the next business day, depending on your bank's operating hours. Additionally, some deposit methods might ex...

Question 5

I made a deposit with my credit card, but I received a charge from an unfamiliar merchant.

Accepted Answer

When you make a deposit with a credit card, the transaction is processed through a payment service provider. Therefore, the charge will appear under the name of the payment service provider, not Mystino.

Question 6

Why can't I make a deposit with my new credit card?

Accepted Answer

You can register up to 3 credit cards on Mystino. If you wish to use a fourth card, please contact Customer Support.

Question 7

What are the minimum and maximum deposit amounts for each method?

Accepted Answer

The minimum and maximum deposit amounts for each method are as follows:

Support

Frequently Asked Questions

Deposit