Question 1

How can I make a deposit?

Accepted Answer

After logging in, click the deposit button in the upper right corner or in the menu to see all available deposit options. Please choose your preferred payment method from them. You can see details of each payment method by clicking the "i" icon on each method's page.

Question 2

Payment failed. Why?

Accepted Answer

Payz, MuchBetter When depositing from Payz or MuchBetter, each account must have been charged at least $10. Please make sure your account has enough funds to make a deposit. Credit card Check again that the card number and expiration date are not entered incorrectly. Did you register for the auth...

Question 3

Is there a fee for depositing?

Accepted Answer

A fee may be charged for credit card deposits. There are no deposit fees for other methods. There are no fees charged by Mystino to you, but depending on the deposit method you use, redemption fees or other charges may be deducted from your deposit and added to your account. Before depositing, pl...

Question 4

The deposit amount is not reflected in your account. What should I do?

Accepted Answer

Please allow it to take a few minutes to 30 minutes until you can see the deposit in your player account. Please note that it may take up to 24 hours for bank transfers. In rare cases, there might be delays between bank providers. 

Please contact us via live chat/email if your money has alread...

Question 5

Why do I see different descriptor name other than Mystino on my credit card transaction?

Accepted Answer

Credit card deposit will be made through indirect traffic and this could result in having different descriptor names other than Mystino.

Question 6

I would like to know the minimum/maximum amount for each deposit method.

Accepted Answer

The minimum/maximum deposit amounts are as follows. Credit card : Min$10, Max$2,500 Direct bank transfer : Min$10, Max$15,000 Bank transfer : Min$10, Max$15,000 J-Pay : Min$20, Max$3,000 Payz : Min$10, Max$10,000 Bitpace, CoinsPaid : Min$50, Max$10,000 Sticpay : Min$10, Max$10,000 Jeton : Min$10,...

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