Question 1

Why do I need to submit ID for account verification?

Accepted Answer

We request that you submit identification documents in accordance to the provisions of our license in order to prevent money laundering and other unlawful acts. When verifying your account, check whether the registered information is updated with the most recent information. Account verification ...

Question 2

When and how do I need to submit my account verification documents?

Accepted Answer

While a request for customers to submit documents may be made by our company at any time, in some cases this submission will be requested once the customer’s account is used at a certain frequency.  When account verification is needed, we will inform you via email or on-site notification. Please ...

Question 3

What documents should I prepare?

Accepted Answer

Normally we will need these documents for account verification. Document for identity verification
 One of the following: driver's license (both sides), basic resident registers card with photo (both sides), passport (page with photo), residence card or special permanent resident certificate (bot...

Question 4

What kind of document can I use to confirm my address?

Accepted Answer

A certificate of residence and utility bills are accepted as documents for verification of your current address. If you only receive an electronic bill rather than a physical bill sent by mail, save the electronic bill in a PDF format and send it in an attachment via email. You must ensure that t...

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Account verification