Question 1

What is a Second Chance Bonus?

Accepted Answer

A Second Chance Bonus can be activated when your account balance falls below ¥150 / $1. For example, if you have a 100% Second Chance Bonus and you deposit ¥5,000, you will receive a ¥5,000 bonus when your balance drops to ¥150 / $1 or less. Available Second Chance Bonuses are displayed on the "D...

Question 2

I can't activate my Second Chance Bonus. How can I receive it?

Accepted Answer

The Second Chance Bonus can be activated from the "My Bonuses" page when your account balance falls below ¥150 / $1.

Question 3

My Second Chance Bonus disappeared before I could activate it.

Accepted Answer

If a withdrawal request is made before activating the Second Chance Bonus, the bonus will be forfeited along with any winnings obtained from it.

Question 4

What are the benefits of a Second Chance Bonus?

Accepted Answer

The Second Chance Bonus allows you to continue playing and gives you another opportunity to win even when your balance is low.

Question 5

How can I receive a Second Chance Bonus?

Accepted Answer

Second Chance Bonuses may be offered as part of the daily deposit promotions. Mystino provides daily deposit bonuses and special offers. You can check the available daily promotions on the "Daily Deposit Bonus" page under "My Benefits."

Question 6

What are Free Chips?

Accepted Answer

Free Chips are a set amount of credits that can be used on specific live casino games. You can use them across multiple game rounds or in a single round. While playing with Free Chips, your own balance is not affected. Free Chips cannot be used for side bets. After using all your Free Chips, any ...

Question 7

Which games can I use Free Chips on?

Accepted Answer

Free Chips can be used only on specific live casino games. The eligible games vary depending on the Free Chips, so please check the "My Bonuses" section under "My Benefits" to see which games are available.

Question 8

How can I use Free Chips?

Accepted Answer

Free Chips may be offered as part of the daily deposit promotions. After making a deposit, you can activate and use your Free Chips from the "My Bonuses" section under "My Benefits."

Question 9

How can I claim winnings from Free Chips?

Accepted Answer

Winnings from Free Chips will automatically be added to your account balance once all the Free Chips have been used.

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