Withdrawal guide

I won, I'm so happy! Let's make a withdrawal now!

Congratulations, do you have any concerns about withdrawals?

I'm wondering how long it will take.

I'll explain about withdrawal including it on this page.

Time and method of withdrawal

At Mystino, we strive to deliver your winnings to you as quickly and safely as possible.

How long does it take to make a withdrawal?

We will process your request for withdrawal within 24 hours of receiving it. We aim to receive your funds within 1 to 3 business days after we have processed your request. Please note that the processing time may vary slightly depending on the withdrawal method.

What kind of payment methods are available?

We offer a wide range of withdrawal methods, including bank transfers, virtual currencies, and online payment services such as Venus Points and Ecopayz.

Please note that withdrawals can usually only be made using the same payment method that you used to make the deposit. If you have deposited from a credit card, you can withdraw to a bank transfer, virtual currency, or any online payment method where you have deposited at least once in the past.

Account Verification

Account verification is a procedure used to confirm the identity of a customer using Mystino. For safer and smoother deposits and withdrawals, we require account verification for customers who have used the service for more than a certain amount of time.

When do I need to do account verification?

Based on your usage, we will send you a request to authenticate your account via email if you have used the site for more than a certain amount of time. You do not need to activate your account unless you receive an email.

The account verification procedure can be done on the "My Page" of the website. Once you have submitted your documents, we will verify them with you within 24 hours.

Notes on uploading documents

Please make sure that the four corners of the document are properly included in the image.
Please make sure the image is clear and the text is legible.
Both sides of the document are required for identity verification and some deposit/withdrawal methods.

Required documents

Normally 1. ID document with photo and 2. Document to verify address are required. There might be cases where we request you to 3. Proof of deposit/withdrawal method which proof that the account in your name, depending on your account activity.

1. ID document with photo

Driver’s license (both sides)
Basic Resident Registration Card with photo (both sides)
Passport
My number card
Resident Card or Special Permanent Resident Certificate (both sides)

One of the above is required.

id front ok — Good example : The document is not cut, and all four corners are in place. The text and picture is clear.

id back ok — Good example : Both sides of the document are required for identity verification and some deposit/withdrawal methods.

ID corner — Bad example : The document is cut off and the four corners are not in place.

ID blur — Bad example : The image is unclear and the text is legible.

2. Documents to verify address

Certificate of residence
Water/electricity/gas bills
Credit card statement

One of the above, dated within the last three months, is required.

Gas bill ok — Good example : The document is not cut, and all four corners are in place. The text and picture is clear.

Gas bill corner — Bad example : The document is cut off and the four corners are not in place.

Gas bill blur — Bad example: The image is unclear and the text is hard to see.

3. Proof of deposit/withdrawal method (This is not required depending on the deposit/withdrawal method)

Documents confirming your bank account details with Mystino
Credit card or payment service statement used by Mystino

At Mystino Casino, we have a wide variety of online casino games for you to choose from. We hope you find your favorite games and enjoy them.