Responsible gaming
Online casino games are loved by many adults around the world for the entertainment they bring to their daily lives.
At Mystino, we are committed to promoting responsible gaming, ensuring that our players can enjoy their experience safely, responsibly, and with peace of mind. Here, you'll find tools and settings to help you manage your gaming limits. Our responsible gaming policy is considered part of Mystino's Terms of Service and may be updated as needed.
Tools for Responsible Gaming
You can set deposit limits and login restrictions for a specific period from the "Responsible Gaming" page in your account menu.
Deposit Limit
You can set a maximum deposit amount per day, week, or month.
Enter the period and amount you wish to set, then tap "Set Deposit Limit".
After setting it up, your current deposit limit and deposit status will be displayed. You can change or remove the limit, but it may take some time for the changes to take effect.
Self-Exclusion
You can temporarily restrict your account for a day, a week, or a month.
Select the period you want to set and tap "Set Self-Exclusion".
Your selected restriction details will be displayed. Please review them carefully before confirming by tapping "Confirm Self-Exclusion" again. Once set, you will not be able to log in until the selected period ends. Make sure to double-check your settings before proceeding.
For questions about Responsible Gaming, please check our FAQ or contact customer support.
Self-Assessment Test
When engaging in casino games, do any of the following apply to you?
People around you say you spend too much time on gambling.
You sometimes use money for gambling that should be spent on other things.
You spend time gambling when you should be doing other things.
You borrow money to gamble.
You feel uneasy when you don't have the opportunity to gamble.
If you have any concerns about your gambling habits, we recommend taking a self-assessment test.
The self-assessment test is designed to detect early signs of risky gambling behavior. After taking the test, you will receive detailed feedback based on your answers, along with links to additional resources.
This test is conducted anonymously, and the information provided is securely recorded and not used for any purpose other than self-diagnosis.
When You Need Help
If you feel that casino gaming is interfering with your daily life, please contact our customer support. We will listen to your concerns and guide you on the available support options.
Additionally, Mystino recommends consulting the following specialized organizations: