Account verification Guide

Mysti
When do I need to submit documents for account verification?
Jack

You can do it only when it is requested.

Mysti
Ok! What do I need to prepare?
Jack

 I'll explain that on this page.

About Account Verification

Account verification is the process of verifying the identity of a customer using Mystino. For a safer and smoother depositing and withdrawing experience, we ask all customers who have used our service for more than a certain amount of time to verify their account.

When do I need to do account verification?

Based on your usage, we will send you an email inviting you to verify your account if you have used the site for more than a certain amount of time. You will not be required to verify your account unless you have been contacted by email.

The account verification procedure can be carried out on the My Page of the website. Once you have submitted your documents, we will check them within 24 hours.

Notes on uploading documents

  • Please make sure that the four corners of the document are properly placed in the image.

  • Please do not edit or crop the image.

  • Please ensure that the image is clear and the text is legible.

  • We require both sides of your identity document and for some deposit and withdrawal methods.

  • The only file formats that can be uploaded are JPG and JPEG.

Documents required for account verification

  1. Identity document (with photo)

  • Driver's license

  • Basic Resident Registration Card with photo

  • Passport 

  • My number card

  • Resident Card or Special Permanent Resident Certificate

You will need one of the above. For passports, please provide the page with the photo, for all other documents, please provide both sides of the document.

id front ok
Good example : The document is not cut, and all four corners are in place. The text and picture is clear.
id back ok
Good example : Both sides of the document are required for identity verification and some deposit/withdrawal methods.
ID corner
Bad example : The document is cut off and the four corners are not in place.
ID blur
Bad example : The image is unclear and the text is legible.

2. Proof of address

  • Certificate of residency

  • Water/electricity/gas bills

  • Credit card statement

One of the above, dated within the last three months, is required. Only images of the original documents will be accepted (images of photocopies are not acceptable). The above documents must be submitted even if your address is shown on your identity document.

Gas bill ok
Good example : The document is not cut, and all four corners are in place. The text and picture is clear.
Gas bill corner
Bad example : The document is cut off and the four corners are not in place.
Gas bill blur
Bad example: The image is unclear and the text is hard to see.

3. Documents proving your deposit/withdrawal method

Depending on the deposit/withdrawal method, you may be required to provide proof that the source of the deposit/withdrawal is an account in your name.

  • Photo of both sides of the credit card used at Mystino (the first 6 and last 4 digits of the card number should be visible)

  • Proof of account for online payment services (e.g. Payz)

  • Documents confirming your bank account details with Mystino.

    • Bank account book (either front or open pages)

    • Screenshot of the login screen of the bank application (the page where you can see your bank name, full name, account number and branch number)

    • Both sides of the bank cash card 

    • Your bank statement (original PDF)

CC Front ok
Good example : The first six and last four digits of the card number are visible. Four corners of the document are properly placed in the image.
CC Back ok
CC Fail
Bad example : The photo is illuminated by a flash. Four corners of the document are not properly placed in the image.

What happens after submission

Within 24 hours of submitting your account verification documents, we will take action within our department. You will be notified by email as soon as your approval is complete.


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